SpinRise Terms and Conditions

Welcome to SpinRise Online Casino. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile application and all services offered under the SpinRise brand. By creating an account or placing a wager with us, you confirm that you have read, understood and agreed to be bound by these Terms in full. If you do not agree with any part of this document, you must not use our services.

Operator Information and Licensing

Our casino is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica with registration number 3-102-911867, having its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission, and we operate SpinRise Casino in accordance with the regulations set by that authority. These Terms are published as version 1.0 and are effective and last updated on 12.06.2025.

English is our official language, and where these Terms are translated into German or any other language, the English version always prevails in the event of any discrepancy.

Eligibility and Account Registration

To use Spin Rise, you must be at least eighteen years old or the legal age of majority in your jurisdiction, whichever is higher. Completing SpinRise casino registration requires accurate personal information, and only one account is permitted per individual. We treat accounts sharing a residential address, household, IP address or device as duplicates, and any winnings generated across such accounts will be forfeited.

Once registered, you can access your account through SpinRise casino login on desktop, mobile browser or our installable SpinRise app, available directly from our website in both dark and light themes. We reserve the right to request identity verification at any stage, and in some cases video verification, particularly where documents cannot be supplied in Latin or Cyrillic script.

Restricted Territories

We do not accept real-money players from a long list of restricted countries and territories, including but not limited to Afghanistan, Belgium, Brazil, China, Cyprus, France, Greece, India, the Netherlands, Poland, Russia, Spain, Turkey, Ukraine, the United Kingdom and the United States, among many others published on our website. Attempting to register or play from a restricted location breaches these Terms, and players found in violation are not entitled to refunds or withdrawals of any funds.

Players from Sweden and Finland may open an account and play at Spin Rise Casino, but they are not eligible for any bonuses, promotions, VIP programmes or loyalty point exchanges. We also apply provider-level restrictions: certain NetEnt titles are unavailable in numerous jurisdictions, Play'n GO and Pragmatic Play games are restricted in Sweden, and Amatic content is limited in Australia, Austria, Estonia, Greece and the USA.

The use of VPN or proxy services to bypass our geographic restrictions is strictly prohibited. If we determine that you have used a VPN to circumvent these Terms, we may confiscate your winnings and close your account.

Deposits and Withdrawals

We accept EUR, USD, AUD, CAD, NOK, NZD, ZAR and INR, alongside cryptocurrencies including BTC, BCH, ETH, DOGE, LTC, USDT, USDC, XRP, BNB, ADA and TRX. Our internal operating currency is EUR, and crypto transactions are converted using real-time Coinbase Converter rates at the moment of the transaction; we do not offer direct conversion between crypto and fiat.

The minimum deposit at Spin Rise is €20 or its equivalent, made through Visa, Mastercard, Apple Pay, Google Pay, SOFORT, Santander, bank transfer, Neteller, Skrill, Jeton, Neosurf, Paysafe or cryptocurrency via CoinsPaid. Deposits must originate from a payment account registered in your own name; if we identify a third-party deposit, any winnings will be confiscated and the deposit returned to its rightful owner. Before depositing with Bitcoin, you must submit valid photo identification, and your deposits and bets remain blocked until verification is complete.

Withdrawal requests require a verified phone number and are processed by our payment department within 48 hours internally, followed by up to 5 business days for the funds to reach you depending on the payment system. Minimum withdrawal amounts start at €50 or the equivalent, with daily, weekly and monthly limits ranging from €5,000 to €20,000 depending on currency and method; different limits may apply to specific promotions, and our VIP players may be granted exceptions at our sole discretion. Every deposit must be wagered at least 3 times for most games, or up to 10 times for table and live games, before associated funds become withdrawable.

Bonuses and Promotional Offers

Our SpinRise bonus code system unlocks a staged welcome sequence, including the First Deposit Bonus (111% up to €777 plus 111 free spins, code RISE), the First Live Deposit Bonus (code LIVE), and further reload offers using codes RISE77 and RISE55. Every SpinRise no deposit bonus, promo code or free spins offer requires the relevant code to be entered at the moment of deposit. We also run a Crypto Offer, Rise & Shine Monday, Wednesday Win-Up and Friday Gold Rush promotions, each with its own SpinRise promo code and schedule, alongside SpinRise free spins tied to specific slot titles.

Standard wagering on deposit bonuses is 40 times the bonus plus free spin winnings, to be completed within 5 days unless stated otherwise. Slots contribute 100% toward wagering, live games 10%, and table games, classic slots and video poker only 5%. A bonus is automatically cancelled if your active balance falls to €0.50 or less, and only one bonus may be active at any time. Withdrawing before wagering requirements are met voids the bonus and any related winnings, leaving only your remaining real-money balance. The maximum cashout from any bonus is capped at 10 times the bonus amount, and this restriction persists even after wagering is completed.

We reserve the right to refuse or limit bonus offers where your withdrawal-to-deposit ratio exceeds 70%, where you hold a significant balance following a large win, or where your overall bonus usage indicates a pattern inconsistent with genuine play. One bonus offer applies per person, household, address, e-mail, IP address, device or payment method, regardless of how many accounts are created.

Loyalty Programme and VIP Benefits

Real-money play in our slots and Live Casino tabs earns Complimentary Points, with one point awarded per €10 wagered on slots and one point per €100 wagered on live games. Points move you through 25 published statuses, each carrying free spin rewards and wagering multipliers. Our top four statuses form the VIP cashback tiers, offering daily cashback of 5% to 13% based on recent deposit activity, credited each day for the previous day's net losses. Players from Sweden and Finland are excluded from our VIP programme and its associated rewards.

Games and Software Providers

SpinRise casino games span more than 18,000 titles from 129 studios, including NetEnt, Pragmatic Play, Evolution and Hacksaw Gaming, covering slots, classic slots, table games, live dealer tables, video poker and instant games. Our SpinRise live casino section, powered by providers such as Evolution, Ezugi and Pragmatic Play Live, offers a dedicated environment for players who prefer real-time table action, and our SpinRise casino pokies library is updated regularly with new releases from leading studios.

Responsible Gaming

We are committed to promoting responsible gaming across our platform. We provide tools to set deposit limits, self-exclude or take a temporary break from play, and we encourage you to gamble only with funds you can afford to lose. If you feel your gambling is becoming a problem, we recommend contacting a professional support organisation in your region.

Limitation of Liability and Dispute Resolution

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free operation of our website or application. To the maximum extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our services. Any dispute arising from these Terms is resolved exclusively through arbitration in Costa Rica. We also cooperate with EGIS, an independent alternative dispute resolution body operating under Tobique Gaming Commission regulations, reachable at disputes@egis-adr.com, should you wish to escalate an unresolved complaint.

Changes to These Terms

We may amend these Terms from time to time to reflect regulatory, operational or commercial changes. Any updates will be published on this page, and your continued use of SpinRise Online Casino after changes take effect constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, our support team is available 24/7 via live chat or e-mail at support@spinrise.com. We are here to help with account, payment or bonus enquiries at any time.